Support
What to include in a support request
- App name and version.
- Device model and Android version.
- The feature you were using, such as camera capture, OCR, split, merge, protect, or image-to-PDF.
- A short explanation of the problem and, if relevant, whether it happens every time.
Camera permission issues
If your question concerns taking photos inside the app, mention whether the Android camera permission was allowed, denied, or later changed in system settings. This helps support review camera-related issues faster.
Free uses and rewarded ads: common questions
Do I get five uses every day?
No. You receive two introductory uses in total, plus up to three rewarded unlocks per local calendar day shared across eligible Pro tools. The introductory allowance does not renew daily.
Can I use all three unlocks on one tool?
Yes. You can repeat the same eligible tool or use different tools. The daily total remains three. An unused unlock belongs to the tool selected for that ad.
I watched an ad but did not save. Do I need another ad?
If the reward was confirmed, access remains available for that tool during the same local day. Back, cancel, or an operation error does not consume it. The earned reward still occupies one of the day's three unlocks. Unused rewarded access expires when the next local day begins.
Why is the ad unavailable?
Ad inventory, your connection, applicable consent requirements, or a technical issue can prevent an ad from loading. No use or unlock is deducted for an unsuccessful ad attempt. Close the offer and try again later. Active Pro users do not need rewarded ads.
Does watching an ad start a subscription?
No. It only unlocks one use of the selected tool. The Google Play 7-day trial and paid Pro plans are separate offers requiring their own Google Play confirmation.
What if the counter looks wrong?
Check that the device date and time are correct, then reopen the feature. Send support your app version, tool name, local date and time, the displayed counter, and whether the operation completed or was canceled. Contact support before changing app settings to troubleshoot the issue, and keep a backup of your documents.
See the full access terms and local data and advertising disclosure. Temporary unlocks do not synchronize between devices.
Privacy requests
If your request concerns privacy or data handling, mention that clearly in the email subject line so it can be reviewed as a policy-related request.
Ads, consent, and billing questions
If your request concerns ad display, consent choices, Pro subscription state, purchase restoration, or Google Play billing, include your app version, whether you selected the monthly plan, yearly plan, or 7-day trial offer, and your Google Play order context when available. Do not send full payment card details by email.