Support

What to include in a support request

• App name and version.
• Device model and Android version.
• The feature you were using, such as camera capture, OCR, split, merge, protect, or image-to-PDF.
• A short explanation of the problem and, if relevant, whether it happens every time.

Camera permission issues

If your question concerns taking photos inside the app, mention whether the Android camera permission was allowed, denied, or later changed in system settings. This helps support review camera-related issues faster.

Privacy requests

If your request concerns privacy or data handling, mention that clearly in the email subject line so it can be reviewed as a policy-related request.

Ads, consent, and billing questions

If your request concerns ad display, consent choices, Pro subscription state, purchase restoration, or Google Play billing, include your app version and your Google Play order context when available. Do not send full payment card details by email.